Case Study: National Bank of Bahrain achieves instant digital lending and unified retail banking with Backbase

National Bank of Bahrain cuts onboarding to under 6 minutes with Backbase

National Bank of Bahrain (NBB) is a leading financial institution in Bahrain that sought to drive customer growth through better experiences while funding continuous innovation through operational efficiency. Their challenge was to find a solution that would reduce cost-to-serve, automate manual processes, and free up resources. They partnered with Backbase to rebuild their retail foundation on its platform.

The solution implemented by Backbase provided a unified digital banking platform. This allowed NBB to launch instant digital lending with an average four-minute turnaround time and a new family banking model. The results were significant, with 95% of all retail accounts now opened digitally and a 25% year-over-year cumulative growth in retail banking customers. Backbase enabled NBB to achieve both fintech speed and bank-grade control.

National Bank of Bahrain