Case Study: Cembra achieves faster mobile banking innovation with Backbase

Cembra serves 2M+ customers with Backbase's composable mobile platform

Cembra, a leading Swiss provider of financing and payment solutions, faced the challenge of building a scalable and resilient digital foundation to compete in a dynamic market. Their objective was to develop a mobile platform that could support rapid innovation while maintaining the strict reliability and compliance required of a Swiss bank. To achieve this, they partnered with vendor Backbase.

Backbase provided a composable platform that enabled a buy-plus-build model. Using Backbase SDKs, back-end tooling, and open components, Cembra gained the ability to independently design, develop, and deploy new app features. The results included a significant surge in digital self-service adoption, reducing the need for support calls. The solution also improved transparency for customers through real-time transaction notifications and introduced novel features like reporting suspicious transactions via a virtual agent.

Cembra