Case Study: a U.S. hospital network automates Epic clinical workflows with Bacancy Technology

U.S. Hospital Network cuts claim denials from 18% to 7% with Bacancy Technology

Bacancy Technology was engaged by a mid-size U.S. hospital network facing significant operational challenges. Their existing systems were disconnected, leading to a high claim denial rate, a backlog of prior authorizations, and physicians spending excessive time on documentation. They had tried off-the-shelf automation tools without success, as the solutions lacked integration with their core Epic EHR system and failed to provide a unified operational view.

Bacancy Technology built a custom healthcare workflow automation solution anchored by a new integration layer connecting the hospital's scheduling platform, Epic EHR, and billing system. The solution incorporated RPA bots, an AI-powered denial prediction model, and an ambient documentation tool. The results were substantial, including an 80% reduction in staff effort for prior authorizations, a drop in claim denials from 18% to 7% within 90 days, and physicians recovering 55 minutes per day for patient care. The solution also ensured full HIPAA compliance and provided the operations team with a single, real-time dashboard for complete visibility.