Case Study: Niterra achieves faster, more efficient quality management with Babtec

Niterra achieves 99% on-time customer feedback with Babtec

Niterra, a world market leader in spark plugs and sensors for the automotive industry, faced challenges with its quality processes. As order volumes grew, its previous reliance on Microsoft Excel for complaint management became cumbersome, leading to high error rates and inefficient data handling. The company sought a professional quality management solution and chose to implement BabtecQ software from vendor Babtec.

Babtec provided a tailored QM solution that integrated with Niterra's existing SAP ERP system. Key customizations included a standardized import table for customer data, automatic deadline monitoring, and a digital form for Japanese reporting. This resulted in significant time savings, a drastic reduction in entry errors, and a 99% on-time feedback rate for customers. The partnership with Babtec's customizing team allowed Niterra to effectively support its established processes with new automation.

Niterra