Case Study: bekuplast achieves stronger quality management and complaint handling with Babtec

bekuplast shortens complaints processing and reduces rejects with Babtec

bekuplast GmbH, a leading European manufacturer of reusable plastic transport packaging, faced increasing quality requirements and a need for more effective complaints management. This challenge prompted them to seek new quality assurance software, with seamless connectivity to their existing machines and systems being a crucial factor. They selected quality management (QM) software from vendor Babtec.

Babtec implemented its software to centrally process measurements, manage complaints, and integrate seamlessly with bekuplast's measuring devices, ERP, MES, and PDA systems. The solution shortened complaint processing times, reduced the reject rate, and provided digital traceability for all actions. As a result, Babtec helped bekuplast strengthen its competitiveness and consolidate customer relationships through improved quality assurance.

Bekuplast GmbH