Case Study: Yopa achieves greater contact centre efficiency with Babble's Five9 solution

Yopa boosts talk time 75% with Babble Cloud

Yopa, a UK-based online estate agent, faced the challenge of scaling customer conversations to support its rapidly expanding customer base amidst fluctuating industry demand. To address this, they partnered with vendor Babble Cloud to implement an automated Five9 contact centre solution.

Babble Cloud's solution transformed Yopa's operations by automatically syncing call data and prioritizing high-value leads. The results were significant, including a 75% increase in monthly agent talk time and zero downtime during the COVID-19 lockdowns. Babble Cloud helped Yopa achieve a 200% increase in completed dials and move its inbound department to a net-neutral position, saving approximately £300k annually.

Yopa