Case Study: Yopa boosts customer conversations and efficiency with Babble Cloud

We helped Yopa have more bespoke conversations with customers

Yopa, a UK online estate agent, needed a more efficient way to manage high volumes of sales and inbound calls while maintaining a personal customer experience. Babble Cloud supported the business with a Five9 contact centre solution to help improve call handling and productivity during a challenging period for the industry.

Babble Cloud’s automated telephony solution synced call data so agents could connect with the right leads and move quickly to the next best opportunity. The result was a 75% increase in monthly talk time, an additional 300 hours of productive talk time, a 200% increase in monthly dials, and a reduced staffing requirement from 50 heads pre-Five9 to 15 heads, helping Yopa’s inbound department move from a cost centre to net neutral.

Yopa

Alex McConville

Head of Central Sales