Case Study: Uncle Buck achieves higher productivity and improved customer support with Babble Cloud

Uncle Buck - Customer Case Study

Uncle Buck Finance LLP, a leading UK short‑term instalment loan provider, needed a scalable, reliable cloud contact‑centre to support its Customer Care, Underwriting and Collections teams and to replace manual outbound calling. They engaged Babble Cloud to deliver a cloud‑based contact centre platform featuring an outbound dialler, AMD+ answering‑machine detection, call blending, PCI‑compliant payment processing and real‑time monitoring.

Babble Cloud automated outbound dialing and introduced AMD+ (answering‑machine detection with >99.9% accuracy), which reduced time wasted on answerphones, improved connection rates and agent productivity, and lowered abandonment while preserving customer experience. The platform’s real‑time statistics, PCI DSS Level 1 compliance and regular analytics support enabled Uncle Buck to embed the dialler into daily workflows, better allocate advisor time and scale confidently as the business grows.

Uncle Buck

Massimo Cristi

Director of Operations