Case Study: SumUp enables 2,000 employees to work remotely overnight with Babble Cloud and Five9

SumUp enables 2,000 employees to work remotely overnight with Babble Cloud

SumUp, a global fintech company with over 2,000 employees, was challenged with transitioning its entire workforce to a remote model overnight at the start of the pandemic. The company needed to maintain normal operations and customer support without disruption. Babble provided a solution using a Five9 cloud contact centre.

Babble's solution enabled automatic outbound calling and rapid deployment of home-working capabilities. This allowed SumUp's 2,000 employees to work from home instantly, maintaining full business continuity. The result was clear, proactive communication for merchants and the successful establishment of a long-term hybrid work model, all supported by Babble.

SumUp