Case Study: Ocean Holidays achieves record peak sales with Babble Cloud's customised telephony and CRM solution

How we used a blend of technology for a fully customised solution

Ocean Holidays, a specialist travel provider, needed a more reliable and flexible telephony setup as demand surged, especially after the collapse of Thomas Cook. Babble Cloud helped address the pressure on its high-volume, phone-led operation by replacing an unreliable system and supporting its in-house CRM-driven workflows.

Babble Cloud delivered a two-phase solution: a stable hosted telephony platform followed by a bespoke CRM-mirrored environment using a blend of technologies, including live wallboards, analytics and reporting, click-to-dial, always-on call recording, and tailored agent experiences. This hybrid approach improved efficiency and customer experience, helped Ocean Holidays handle unprecedented demand, and contributed to its best January sales ever.

Ocean Holidays