Case Study: Evolution Funding achieves agile working and higher contact centre productivity with Babble Cloud

How we deployed a transformative new system in a matter of days

Evolution Funding, a leading motor finance and technology provider, needed a better way to support growth, remote working, and partner onboarding as its existing on-premise PBX system became a maintenance burden and lacked flexibility. The company turned to Babble Cloud for a cloud communications platform that could replace legacy telephony and support both unified communications and contact centre needs.

Babble Cloud rapidly deployed a cloud-based UCaaS and CCaaS solution within days, then rolled it out across the business in phases. The new platform enabled agile and remote working, improved resilience and visibility, and delivered real-time contact centre dashboards for better decision-making. Evolution Funding reported increased productivity, improved service levels, and up to a 20% increase in calls completed.

Evolution Funding