Case Study: Everyday Loans achieves real-time reporting and improved contact centre performance with Babble Cloud

How Babble helped Everyday Loans implement Dashboards, Wallboards & Real-Time Reporting in their Contact Centres

Everyday Loans, a UK personal loan lender with 80+ branches and contact centres, faced an end-of-life omnichannel contact centre and needed enterprise-wide visibility to manage resources and customer demand in real time. They engaged Babble Cloud to migrate to Five9’s Virtual Contact Centre (VCC) and address gaps in reporting and performance sharing across sites.

Babble Cloud implemented dashboards, wallboards and real-time reporting integrated with Five9 (including the Five9 Supervisor license), deploying IRO 20 KPIs in branch wallboards plus an additional 10 for management visibility. The solution gave proactive alerts and easy-to-edit layouts (opened to branch leaders), enabling rapid resource reassignments to keep wait times down, tighter budget control with no cost for extra layouts, and improved operational visibility to support future digital channel growth.

Everyday Loans

Kris Hall

Customer Contact Manager