Case Study: Evolution Funding boosts agile working and contact centre productivity with Babble Cloud

Evolution Funding boosts calls completed by 20% with Babble Cloud

Evolution Funding, a motor finance and technology provider, faced challenges with its outdated on-premise PBX system that lacked flexibility and required constant maintenance. Their need for a robust contact center and remote working solution was accelerated by the pandemic. They partnered with Babble Cloud for a unified communications and contact center platform.

Babble Cloud rapidly deployed a UCaaS and CCaaS solution, enabling seamless remote work and providing real-time contact center dashboards. This resulted in a successful transition in days, with Evolution Funding reporting up to a 20% increase in calls completed, improved visibility, and enhanced efficiency across its operations.

Evolution Funding