Case Study: OneShare Health expands Spanish-language support with Babbel for Business

Training Customer Service Employees in a New Language – with Babbel Intensive

OneShare Health, a healthcare sharing ministry, needed to train its customer-facing employees to speak Spanish to target a large market segment in the United States and provide customer service in another language. Their challenge was to find an effective and affordable online language training solution that would help non-fluent staff quickly achieve the advanced fluency required to handle complex healthcare-related conversations. They chose Babbel for Business, specifically its Babbel Intensive program.

The solution from Babbel combined self-paced lessons in the app with live, one-on-one online classes with teachers, beginning with a specialized Business Spanish course. This allowed employees to learn flexibly while working remotely. The result was positive feedback from learners and the achievement of the organization's goal. OneShare Health successfully created new business value by using Babbel to equip its team to serve Spanish-speaking members clearly and effectively.

OneShare Health

Mary Arfeli

VP of Sales