Case Study: Sodexo improves internal communication and customer service with Babbel for Business

Improving interdepartmental & customer focused communication with Babbel

The food services and facilities management company Sodexo, one of the world's largest multinational corporations, faced internal communication challenges between its diverse, multilingual workforce. With many frontline employees having low English proficiency and some managers having low Spanish proficiency, the company needed a flexible language learning solution from a vendor like Babbel for Business to improve communication with both team members and customers.

Sodexo implemented the Babbel App, which provided a flexible solution for employees to learn in small, convenient chunks and practice at their own pace. This led to a measurable improvement, with 74% of learners communicating better with team members. The vendor Babbel for Business helped increase employees' willingness to communicate and confidence, resulting in improved internal communication and better customer service for Sodexo.

Sodexo