Case Study: W.A. Thorpe & Sons improves retail productivity with BAASS Business Solutions

W.A. Thorpe & Sons boosts retail productivity with BAASS after 2-month shipping delays

W.A. Thorpe & Sons, a long-running family-owned retail business on the remote island of St. Helena, faced significant operational challenges due to an unreliable Point of Sale system. Poor internet, infrequent shipping, and data corruption caused downtime, creating an urgent need for a new, dependable solution and remote support they could count on.

BAASS Business Solutions recommended and implemented a new Point of Sale system that integrated with the company's Sage 300 ERP. Remotely providing implementation, training, and support from a different time zone, BAASS successfully resolved the issues. The results included enhanced productivity, improved reporting and sales tracking, and peace of mind for the remote business, with Nick Thorpe praising BAASS for their timely expertise and top-notch service.

W.A. Thorpe & Sons