Case Study: New Brunswick Medical Society improves member service and productivity with BAASS Business Solutions and Sage CRM

New Brunswick Medical Society removes 16 filing cabinets and streamlines member service with BAASS Business Solutions

The New Brunswick Medical Society, a professional association for doctors, faced significant challenges with its member data scattered across six disparate databases and paper files. This disorganization meant only a few specialized employees could handle member inquiries, leading to inefficiencies and delays. To address this, they partnered with BAASS Business Solutions to implement a customized Sage CRM system.

BAASS Business Solutions implemented Sage CRM to centralize all member information, eliminating the need for multiple databases and manual calculations. The solution automated key processes like membership renewals and claim processing, and integrated seamlessly with their Sage ERP. The results were transformative: the society removed 16 filing cabinets, reclaimed workspace for eight employees, drastically reduced data entry errors, and significantly sped up member service response times. The New Brunswick Medical Society reported a major improvement in productivity and member service, crediting the BAASS team for delivering a solution that exceeded expectations.

New Brunswick Medical Society