Case Study: International Medical Group improves insurance payments and customer service with B4B Payments

Transforming Insurance Operations IMG’s Partnership with B4B

International Medical Group (IMG), a global provider of travel and health insurance, sought to improve its operational efficiency and customer experience, particularly in providing urgent financial assistance to policyholders. To address this challenge, IMG partnered with vendor B4B Payments to leverage its prepaid card services.

The solution implemented by B4B provided IMG with a multi-currency prepaid card and an award-winning portal to manage instant payouts for emergency repairs and medical fees. This allowed IMG to offer prompt financial assistance, ensure policyholders were not out of pocket, and seamlessly track all expenses for improved transparency and compliance. As a result, B4B helped IMG enhance its operational efficiency and elevate the overall customer journey.

International Medical Group

Ben Halbert

Head of Business Solutions and Operational Support