Case Study: Vortex Companies achieves real-time visibility and lower costs with B2W Software

Vortex Companies - Customer Case Study

Vortex, a Houston‑based provider of trenchless water and sewer solutions with more than 450 employees across 12 locations, struggled after rapid expansion with dozens of legacy systems across the U.S., Mexico and Europe. The fractured technology landscape hampered collaboration, obscured project‑level visibility, and left the company without reliable equipment‑maintenance data to guide decisions about rentals, purchases or retirements.

Vortex consolidated on the B2W ONE Platform—beginning with B2W Estimate and rolling out Schedule, Track, Maintain and Inform—to standardize processes and deliver real‑time visibility. The unified system enabled regional schedulers, electronic field logs, automated repair requests and preventive maintenance workflows, cutting redundant data entry, reducing equipment and project costs, and shifting the company to proactive, data‑driven operations with strong user buy‑in through focused training and a dedicated implementation specialist.

Vortex Companies