Case Study: UK Power Networks improves mobile device experience with B2M Solutions' Elemez

UK Power Networks - Customer Case Study

UK Power Networks, an electric utility company serving over 8 million customers, faced significant challenges with its mission-critical mobile device fleet. Their existing mobile device management (MDM) tools could not provide the real-time visibility needed to troubleshoot excessive reboot times, battery life complaints, and network connectivity issues. This led to a high volume of trouble tickets and a poor digital experience for their frontline field workforce.

By implementing Elemez Mobile DEX from B2M Solutions, UK Power Networks gained deep, actionable intelligence into their mobile operations. The solution from B2M allowed them to proactively identify and resolve device problems, leading to a dramatic improvement. Their internal quality score rose from 7 to 9 within six months, and they were able to redeploy underutilized devices, significantly enhancing service reliability.

UK Power Networks

Nick Willis-Barrett

UK Power Networks