Case Study: E.ON improves mobile device reliability with B2M Solutions' Elemez Mobile DEX

E.ON - Customer Case Study

E.ON, a leading UK energy provider, faced challenges with its field workforce's mobile technology. Their personnel reported poor device battery life and unreliable network connectivity, but the company lacked the tools to diagnose the root causes of these issues. To improve the digital employee experience (DEX), E.ON turned to B2M Solutions and implemented its Elemez Mobile DEX software for greater visibility and intelligence.

B2M Solutions provided E.ON with proactive insights into battery health, network performance, and application issues. The solution enabled E.ON to stop preventative battery replacements, saving money and reducing environmental waste, and to effectively troubleshoot connectivity problems. Leveraging B2M's software also helped E.ON accelerate a device software upgrade and create custom reports, ultimately improving the reliability and experience of its mobile estate for field personnel.

E.ON