Case Study: Ramsden International achieves AI productivity gains with b2b.store

Ramsden International saves 10–15 minutes per task with b2b.store AI workshop

Ramsden International, an exporter of British grocery brands to over 130 countries, identified a need to become more familiar with AI to improve productivity and ROI. They tasked the vendor, b2b.store, with educating their cross-departmental teams on how to use specific AI tools to address business frustrations and provide extra value.

b2b.store implemented a tailored AI workshop and follow-up virtual sessions to break down initial concerns and brainstorm department-specific solutions. This collaborative approach led to the development of tangible AI solutions, including a voice agent for customer satisfaction surveys and an AI sales agent to handle common queries. Ramsden International reported a significant buzz in the office and highlighted the potential for AI to be a huge time saver by automating manual tasks, allowing employees to focus on more important work.

Ramsden International