Case Study: Smiths City reduces document processing costs and errors with B2BE EDI

Smiths City - Customer Case Study

Smiths City, a New Zealand retailer, faced challenges with its document exchange process. Relying on faxing and email led to security issues, high error rates from manual data entry, and unreliable delivery of purchase orders. Seeking a secure and reliable method, the company turned to vendor B2BE for an Electronic Data Interchange (EDI) solution.

B2BE implemented its messaging broker service, utilizing IBM MQSeries for secure and reliable document transmission. This solution eliminated manual keying errors and the need for paper-based faxes. The results for Smiths City were dramatically reduced document processing costs and error rates, with the system paying for itself through increased efficiency and security. B2BE provided an end-to-end solution that was easy to replicate across the retailer's numerous suppliers.

Smiths City

Sim Lee

IT Manager