Case Study: Rexel Europe boosts sales order efficiency with B2BE

Rexel increases efficiency with Sales Order Automation to maximise the time spent on customer service

Rexel Europe, a major distributor of electrical products and services, sought to increase operational efficiency by reducing the time its sales teams spent manually processing purchase orders received via email. This challenge prevented staff from focusing on higher-value customer service. To address this, they partnered with B2BE to implement a Sales Order Automation solution, specifically leveraging B2BE's EDI and OCR capabilities.

B2BE's solution used OCR software and machine learning to automatically extract data from emailed PDF purchase orders, convert it into EDI format, and seamlessly integrate it into Rexel's various national ERP systems. This automated process, which handles tens of thousands of orders monthly, eliminated manual data entry. The results provided by B2BE granted Rexel's sales teams significant time savings to refocus on customer service and business growth, while also ensuring operational stability during disruptive events like the COVID-19 pandemic.

Rexel Europe