Case Study: Panasonic achieves better product returns control with B2BE RTL

Panasonic - Customer Case Study

Panasonic, a consumer electronics supplier, faced significant challenges with its product return process. Their paper-based system led to incorrect returns, missing paperwork, and inefficiencies, causing problems for their warehouse, retailers, and consumers. To address this, they partnered with vendor B2BE to implement their RTL (Round Trip Logistics) solution, which provided an online platform to manage returns.

B2BE's RTL solution automated and standardized the return process by embedding Panasonic's business rules into a single website. This guided retailers through correct procedures, reduced unnecessary freight to the central warehouse by routing items to local service centers, and improved visibility for all parties. The results for Panasonic included significant cost savings, a reduction in products incorrectly sent to their warehouse, and faster resolution times for consumers, enhancing overall service.

Panasonic

Philip Jayne

General Manager of Operations