Case Study: Officeworks streamlines B2B ordering with B2BE

Officeworks - Customer Case Study

Officeworks, a major Australian retailer, sought to enhance its B2B eCommerce offering. The company faced challenges with manual order processing, a growing demand for punchout solutions from its clients, and the labor-intensive task of splitting complex blanket purchase orders. To address these inefficiencies, Officeworks partnered with B2BE for a tailored solution.

B2BE implemented an eCatalogue with punchout capability, EDI integration, and sales order automation. This solution automated the processing of orders, including the splitting of blanket orders, which significantly reduced manual data entry and improved efficiency. According to B2BE, the results included redeployed staff, quicker order fulfilment, improved accuracy, and substantial cost savings for Officeworks, strengthening its B2B customer relationships.

Officeworks

Jason Pittaway

Premium Business Account Support Team Leader