Case Study: New Zealand Post streamlines bulk mail lodgements with B2BE

New Zealand Post - Customer Case Study

New Zealand Post's Letters International division faced significant challenges due to its paper-centric and geographically dispersed processes for managing international bulk mail. This lack of visibility across its supply chain made revenue protection checks difficult and forecasting staff requirements nearly impossible. To address this, the vendor B2BE deployed a team of business analysts to understand and overhaul these core processes.

B2BE developed and implemented a custom web-based application named LISCO (Letters International Supply Chain Optimisation). The solution automated manual activities, provided role-specific access to information, and integrated disparate systems. The results for New Zealand Post included complete supply chain transparency, significant revenue protection savings, and accurate demand forecasting. A customer, Doubleday, reported the elimination of time-wasting paper management and the ability to track all shipments in real-time, handling 30,000 parcels a month more efficiently.

New Zealand Post

Don Ponsford

Inbound Market Manager