Case Study: Mitre 10 achieves higher stock availability and customer satisfaction with B2BE EDI

Mitre 10 deliver continuing customer satisfcation levels with hight levels of stock using EDI solution

Mitre 10 New Zealand, a major hardware retailer, sought to maintain high customer satisfaction by ensuring excellent stock availability at competitive prices. Their challenge, shared by many of their suppliers, was the inefficiency of manual, paper-based ordering and invoicing processes which hampered supply chain speed and accuracy. They partnered with supply chain solutions vendor B2BE to implement an EDI (Electronic Data Interchange) service to address this.

The solution implemented by B2BE acted as an electronic hub, seamlessly translating documents like invoices and purchase orders between Mitre 10's systems and those of all their diverse suppliers, regardless of the specific software each party used. This eliminated manual data entry, drastically reduced processing times from hours to instantaneously, and freed up staff resources. The results included guaranteed high in-stock levels for customers and lower operational overheads, which allowed suppliers to reduce their prices. B2BE's network also enabled suppliers to receive orders outside of business hours, further improving efficiency for the entire supply chain.

Mitre 10

Suman Mistry

Information Systems Manager