Case Study: Hatch Coffee streamlines wholesale operations and accelerates payments with B2B Wave

How Hatch Coffee Streamlines B2B Operations and Accelerates Payments with B2B Wave

Hatch Coffee, a multi-product Canadian coffee company, faced significant operational challenges as its wholesale business grew. Managing diverse pricing structures, processing a high volume of orders, and chasing manual payments and invoicing became a major drain on time and resources for founder Alfonso Tupaz and his team.

By implementing the B2B Wave eCommerce platform, Hatch Coffee automated its invoicing and streamlined order management. The solution's privacy groups allowed for customized pricing and product visibility for different customer types. Integration with QuickBooks Online accelerated payment cycles. As a result, B2B Wave saved the founder four hours per week on invoicing, secured payments five days sooner, and reduced bad debt to almost 0%, providing predictable cash flow and supporting continued growth.

Hatch Coffee

Alfonso Tupaz

Founder and Chief Executive Officer