Case Study: Top 10 Market Research and Consulting Company achieves elderly healthcare customer satisfaction insights with Azure Knowledge Corporation

Top 10 Market Research and Consulting Company - Customer Case Study

Top 10 Market Research and Consulting Company engaged Azure Knowledge Corporation to support a healthcare customer satisfaction study for an elderly population in the USA. The challenge was to collect reliable feedback from a diverse, multilingual group of older respondents while handling sensitive healthcare-related information securely and efficiently.

Azure Knowledge Corporation delivered a quantitative phone-based CATI study in 20+ languages, including Russian, Creole, Korean, Cantonese, and Mandarin, using HIPAA-certified resources and integrating directly with the client’s CRM for emergency ticketing and customer-needs alerts. Azure Knowledge Corporation managed monthly call volumes ranging from 600 to 6,000+, provided a medically informed project manager and skilled customer-care team, and earned repeated praise from respondents for courteous, sympathetic service—helping secure the account for two years.