Case Study: Novy NV cuts customer complaints by 60% with Azumuta

Novy NV cuts customer complaints by 60% with Azumuta

Novy NV, a Belgian kitchen appliance manufacturer and part of the Middleby Group, faced rising customer complaints as its paper-based work instructions became unsustainable. Different operators interpreted checklists differently, quality updates took days to disseminate, and the company lacked a traceable record for shipped products. To address this, Novy partnered with Azumuta to implement a digital solution.

Azumuta provided a connected worker platform featuring digital work instructions, real-time quality assurance checks, and barcode integration. This allowed Novy to catch defects during assembly rather than after, ensure every product order was fully traceable with photos, and empower operators to flag issues directly. As a result, Novy reduced customer complaints by 60% and saved 1.5 hours per week previously spent scanning paper QA checklists.

Novy NV