Case Study: Groupe Mutuel achieves scalable, high-performance customer portal with Azul Systems

Groupe Mutuel Turns to Azul Systems® for Proven Web Portal Scalability

Groupe Mutuel, one of Switzerland’s largest health insurers serving over one million customers, faced scalability and performance problems with its customer portal — including Java garbage-collection related throughput and response-time issues — as it expanded portal-based services for customers and call-center agents. To address this, Groupe Mutuel turned to Azul Systems and deployed Azul Vega Series compute appliances.

Azul Systems’ Vega appliances removed garbage-collection slowdowns and delivered consistent throughput and faster response times, enabling service agents to access and send information instantly, handle increased inquiry volumes, and streamline call-center operations. The Azul Systems deployment improved portal stability and customer experience, boosting operational efficiency and supporting Groupe Mutuel’s large customer base.

Groupe Mutuel

Giovanni Margarito

Head of Operations and Production