Case Study: Whirlpool achieves significant cost savings and improved on-time service with Azuga

Whirlpool uses Azuga fleet tracking to improve service calls through driver behavior change

Whirlpool Mexico’s Home Service Technician division, part of the global Whirlpool Corporation, faced pressure to cut costs, improve workflow efficiency and boost customer satisfaction while ensuring technicians completed service calls on time. The team needed better visibility into field activity and technician time to meet service commitments and control vehicle use.

Azuga deployed a plug‑and‑play OBDII fleet solution that provided real‑time visibility into driver behavior, vehicle health and actual versus planned visits. The rollout eliminated unscheduled personal use of vehicles, reduced route distances by 5,000 km in three months, cut maintenance costs by 10% and delivered immediate savings projected at up to 500,000 pesos (~$26,500) per year, while improving on‑time performance and reducing downtime.

Whirlpool

Rogelio Cuellar Cabrera

Senior Manager