Case Study: Service Experts builds a safety-first fleet and speeds vehicle recovery with Azuga

Service Experts - Customer Case Study

Service Experts, a North American full-service HVAC company operating since 1996 with a 500-vehicle fleet, needed to build a safety-first culture, improve GPS tracking accuracy, and escape poor service and miscommunication from a previous telematics provider.

Azuga deployed SpeedSafe, Scheduled Maintenance, FuelSave and FleetMobile with in-cab alerts for hard braking, rapid acceleration and aggressive cornering, GPS tracking with preinstalled Y cables, and a dedicated customer success manager. The result: drivers received real-time coaching, daily scorecards drove behavior change (average driver score rose from 67 to 80 in three months and now averages around 85), stolen vehicles have been located and recovered in hours, and fleet managers now enjoy proactive support and stronger relationships with Azuga.

Service Experts

David McCauley

North American Fleet Manager