Case Study: Air Engineers achieves dramatic driver-score improvements and smarter dispatching with Azuga

Air Engineers - Customer Case Study

Air Engineers Heating & Air Conditioning, part of Service Experts and operating a 30-vehicle field fleet in Jacksonville, needed accurate technician locations to meet 2-hour appointment windows and better manage driver safety. Operations Manager Peter Veilleux was particularly focused on reducing risky driving behaviors that occur when technicians are on the road all day.

Using Azuga’s fleet solution—live map and breadcrumb views, driver scoring, and alerts for hard braking and speeding—Air Engineers improved routing and scheduling, proactively corrected unsafe driving, and investigated after-hours vehicle use. The program reduced unauthorized vehicle usage, fostered a safety-first culture through monthly score reviews and rewards, and produced dramatic improvements in driver scores and overall customer service.

Air Engineers

Peter Veilleux

Operations Manager