Case Study: Phycinity maintains pediatric care continuity during COVID-19 with Azalea Health telehealth

Phycinity’s technology and process investments drive care excellence

Phycinity is a value-driven pediatric practice serving infants, children, and adolescents in the greater Raleigh, NC area that had already been exploring telehealth before COVID-19. When the pandemic hit, the clinic needed to quickly pivot to remote care to maintain continuity while navigating shifting regulatory and payer landscapes.

Using an integrated, HIPAA‑compliant telehealth solution from Azalea Health, Phycinity implemented patient-selection criteria, step‑by‑step training, and targeted outreach via social media and its website to ensure effective virtual visits. As a result, 25–30% of encounters now occur via telehealth, staff and families are better supported, and the practice is expanding with a new Raleigh location.

Phycinity

Omar L. Caban

President