Case Study: Fairfield Family Clinic achieves continuity of care and expanded remote patient access with Azalea Health's telehealth solution

Innovation at The Frontlines Enhancing Remote Patient Care

Fairfield Family Clinic in Shreveport, LA, is a primary-care safety-net practice serving an older, chronically ill population with high walk-in demand. Facing limited onsite provider availability and the added exposure risks of COVID-19, the clinic needed a way to extend its care team, maintain chronic-care management, and protect vulnerable patients while keeping services accessible.

Using Azalea Health’s telehealth platform, integrated digital otoscope and stethoscope devices, and the myHealthspot patient app—supported by staff-led pre-visit setup and parking-lot triage—the clinic implemented virtual exams and remote-provider visits. The solution increased patient volume and continuity of care, eased resource demands during the pandemic, boosted portal adoption, and is now being planned as a permanent part of alternating in-person and telehealth chronic-care workflows.

Fairfield Family Clinic

Peggy Stark

Billing Manager