Case Study: L.A. Downtown Medical Center achieves 5-star CMS rating and major growth with Azalea Health EHR

How Azalea Health’s EHR supports the hospital’s growth in beds, patient volumes, and revenue

L.A. Downtown Medical Center (LADMC) is a 212-bed hospital serving a culturally diverse population in downtown Los Angeles that needed a scalable, flexible EHR to support rapid growth, maintain clinical quality, reduce IT overhead, and ease clinician burden—especially during the financial and operational strains of the pandemic. The hospital sought a system that could adapt to changing patient volumes, integrate with other technologies, and simplify workflows without heavy IT involvement.

Azalea Health’s cloud-based EHR provided configurable, lightweight workflows and a consistent, single-screen interface that reduced clicks and training time, while eliminating on-premises infrastructure costs. With Azalea’s support, LADMC earned a five-star CMS rating and realized measurable gains between October 2019 and October 2020: a 24% increase in revenue, a 25% increase in beds, and a 77% increase in patient volumes, along with improved provider satisfaction and easier patient data access.

L.A. Downtown Medical Center

Dilip Niranjana Jay

IT Administration lead