Case Study: Midwestern Billing Company achieves uninterrupted service and telehealth readiness during COVID-19 with Azalea Health

Billing Company Uses Cloud-Based System As Part Of COVID-19 Competitive Strategy

A midwestern billing company founded in the mid-1990s specializes in behavioral health billing, helping providers enroll in insurance plans, speed reimbursements, and reduce denials. Faced with industry pressure and COVID-19–driven disruptions that exposed process and technology gaps, the company needed continuity, telehealth billing capabilities, and a way to remain competitive and retain clients.

After an acquisition, the company was migrated to Azalea Health’s 100% cloud-based platform with custom workflows, integrated interfaces, automation, and telehealth support. The seamless transition enabled immediate remote work, uninterrupted service during the pandemic, quick telehealth adoption by client clinics, and sustained business performance while many competitors struggled.

Midwestern Billing Company