Case Study: Madison Parish achieves streamlined billing and a unified medical record with Azalea Health

How Madison Parish Transformed Healthcare in Rural Louisiana with Azalea Health​

Madison Parish Health System in Tallulah, Louisiana — which operates a hospital and two rural health clinics — faced fragmented backend systems, complex rural billing and coding requirements, and a staffing shortage that pulled clinicians away from patient care. Revenue Cycle Director Mindy Hinkie and her team needed a more efficient way to manage billing, consolidate records, and gain clearer financial insights without increasing costs.

They implemented Azalea Health, rolling out clinic billing reporting in January 2019 and the hospital in 2021, then consolidated to a single medical record by integrating EHR and PACT workflows. Customized provider templates, e-scribing, e-faxing, dashboard reporting and a new clearinghouse streamlined claims and accommodated rural billing complexities, reducing administrative time, improving claim processing and freeing staff to focus more on patients.

Madison Parish

Mindy Hinkie

Director Of RCM