Case Study: Heneken achieves faster remote troubleshooting and less downtime with AYES and RealWear HMT-1

Heneken - Customer Case Study

Heneken, a major supplier of non-ferrous metals based in the Slovak Republic, faced challenges in service and maintenance due to geographical distances and travel restrictions. This often led to production downtime and lengthy problem-solving processes. The vendor AYES implemented a solution using RealWear HMT-1 smart glasses to enable remote expert support.

The solution from AYES connected on-site technicians with remote experts for real-time diagnostics and troubleshooting. This reduced service resolution from days to hours, eliminated production downtime, and saved significant resources. It also allowed Heneken to conduct interactive factory tours for new international customers, directly leading to new business partnerships.

Heneken

Dávid Vojtáš

Head of Production