Case Study: SIM Group resolves customer disputes and cuts costs with AxxonSoft's Axxon Enterprise

SIM Group - Customer Case Study

SIM Group, a 15-year-old national automobile retail and service network and official dealer for Suzuki, Kia, Renault and Hyundai with seven centers, was losing money to customer disputes over alleged repair damage because it had no reliable way to monitor technicians or centralize video access. To protect itself against fraud, improve parking/theft control and reduce human error in monitoring, SIM Group turned to AxxonSoft and its Axxon Enterprise platform.

AxxonSoft’s Axxon Enterprise, installed by integration partner Grand Prix, delivered a centralized, scalable video-surveillance solution with 24/7 high-sensitivity cameras, Face‑Axxon Enterprise facial ID, workplace monitoring, and customer-facing LCD feeds, all managed from headquarters with granular user rights. The system produces technician job logs and video evidence that streamlined dispute resolution, improved labor-hour and pricing management, reduced fraud and theft exposure, and boosted ROI and long-term savings for SIM Group.

SIM Group