Case Study: Farmacity achieves unified customer management and faster reporting with Axxon Consulting and Microsoft Dynamics 365

Farmacity reduces financial reporting time to less than a third with Axxon Consulting

Farmacity, the largest retail pharmacy chain in Argentina, faced a challenge in scaling its operations to support significant growth from 300 to 600 stores. Their existing systems could not unify digital and physical channels or streamline internal processes. They partnered with Axxon Consulting to implement a Microsoft Dynamics CRM platform to centralize customer view and improve information processes.

Axxon Consulting implemented Dynamics 365 using agile methodologies. The solution provided Farmacity with a unified, real-time view across all company areas and consolidated information. This resulted in a more agile operation, allowing for centralized planning and control of commercial actions. Financially, the time to generate management reports was reduced to less than a third of the previous time.

Farmacity