Case Study: Banco Galicia enhances customer service and sales with Axxon Consulting and Microsoft Dynamics 365

Banco Galicia implements 50+ integrations with Axxon Consulting

Axxon Consulting worked with Banco Galicia, one of Argentina's leading private banks, which needed to implement a new commercial and customer service platform. The challenge was to provide a richer and more differentiated experience for both customers and employees, with a focus on achieving a 360-degree customer view and strengthening sales and claims architecture to enhance competitiveness.

The solution from Axxon Consulting involved the implementation and configuration of Microsoft Dynamics 365. This included over 50 integrations for an omnichannel customer view, building a rules and intelligence engine for sales, and creating integrated processes for loans and loyalty management. The benefits achieved were a rapid response to new financial regulations, effective case management, and an improved level of service and customer satisfaction.

Banco Galicia