Case Study: Booking.com achieves proactive facility management with Spacewell IWMS

Booking.com streamlines facility management for 7,000 employees with Axxerion

Booking.com faced significant challenges when consolidating its workforce into a new 65,000-square-meter Amsterdam headquarters. The scale of the new campus, coupled with the new responsibility for hard services like HVAC and electrical systems, overwhelmed their previous manual processes which relied on error-prone Excel sheets. To address this, Booking.com partnered with vendor Axxerion to implement an Integrated Workplace Management System (IWMS) to centralize and streamline its facility operations.

Axxerion's IWMS provided a unified platform that integrated with Booking.com's existing systems, enabling proactive maintenance, seamless communication with vendors, and real-time performance tracking. The solution transformed their facility management from a reactive to a data-driven operation, resulting in improved transparency, enhanced control over vendor SLAs, and significant cost savings through optimized resource allocation and budget planning.

Booking.com