Case Study: The Phone House achieves a robust, scalable and secure B2B infrastructure with Axway Interchange

The Phone House - Customer Case Study

The Phone House, a German retail telecommunications company with over 200 stores and 500 reseller partners, transformed from a full-service provider into a consumer-focused retailer. To support rapid growth and increasing partner transactions, it needed to replace legacy B2B systems with a more robust, flexible and scalable gateway capable of handling high-volume, real‑time exchanges.

The company deployed Axway Interchange with Sentinel and Secure Relay in a fixed‑price migration led by Axway and a local partner. The new active/active platform provides multi‑protocol integration, proactive monitoring and message prioritization for about 160,000 daily transactions, enabling faster partner onboarding, automated workflows, zero downtime, stronger security, lower costs and improved customer service.

The Phone House

Thomas Hutters

Head of IT Operations