Case Study: The Phone House achieves scalable, secure B2B retail transformation with Axway Interchange (Axway)

The Phone House - Customer Case Study

The Phone House, a German telecommunications retailer with over 200 stores and 500 reseller partners, transformed from a full-range service provider into a consumer-focused retail business. To support rapid growth and increasing transactions with external partners, the company needed to migrate its legacy B2B gateway to a more robust, flexible and scalable infrastructure that could handle real‑time activations across retail, dealer and e‑commerce channels.

The Phone House implemented Axway Interchange, Sentinel and Secure Relay in a managed migration to an active/active, high‑availability platform. The new solution delivered multi‑protocol flexibility and quick partner onboarding (including rapid ebXML integration), proactive monitoring and message prioritization for ~160,000 daily transactions, zero‑downtime stability, faster time‑to‑market, lower costs and improved customer satisfaction.

Phone House

Thomas Hutters

Head of IT Operations