Case Study: Allianz achieves faster innovation and improved customer experience with Axway AMPLIFY

Modernizing IT to speed innovation and improve the customer experience

Allianz France, part of the global Allianz group, faced a fragmented legacy IT landscape and rising customer expectations that demanded greater flexibility and faster innovation. Starting in 2012, the company undertook a broad digital transformation that addressed both culture and technology to overcome the limits of its existing model.

The program combined a group-wide infrastructure renewal and a rebuilt management system (Global One), separated architecture for external channels, and the introduction of an API gateway, alongside a shift to autonomous, empowered teams. By mid-2018 89% of property contracts had been migrated to the new system; customers gained parcel-style claims tracking, agents could focus more on business, delivery cycles shortened to work with startups, and overall security and readiness for future ecosystem competition were strengthened.

Allianz

Alexander Heinrich

Director of Head of Organizational Management and Transformation Program