Case Study: Livelo achieves scalable, 24/7 API availability for millions of loyalty customers with Axway's Amplify API Management Platform

Livelo brings exclusive rewards to millions of loyalty program customers

Livelo, founded in 2014, is one of Brazil’s leading loyalty program providers, serving more than 20 million members through partnerships with 340+ companies and access to 800,000+ products and services. As a born-online business, Livelo depends on APIs to connect front- and back-end systems and trading partners; its legacy on‑premises integration stack could not meet the availability, scalability and cost-efficiency required to support rapid partner onboarding and growing transaction volumes.

To address this, Livelo adopted Axway’s Amplify API Management Platform and a multicloud integration architecture, using API gateways to unify web, mobile, CRM and chatbot channels with external partners. The solution delivered high availability for millions of daily API calls, accelerated time-to-market for new data-driven services, enabled seamless omnichannel customer experiences and helped establish an API-first development culture with plans for a centralized API portal.

Livelo

Igor Freitas

Director of Technology and Innovation