Case Study: Leading Retail Bank achieves real-time payments insights and meets service-level objectives with Axway Decision Insight

Leading bank harnesses actionable payments insights to boost service quality and nurture client loyalty

A leading retail bank in the Asia‑Pacific region faced mounting pressure from nimble fintechs and rising customer expectations as it prepared to roll out a nationwide faster payments platform. A complex, heterogeneous legacy payments infrastructure made it hard to track transactions or resolve issues quickly, putting demanding SLAs (including strict issue/fix and zero‑loss targets) and readiness for much higher payment volumes at risk.

The bank deployed Axway Decision Insight — a real‑time business activity monitoring solution with machine‑learning baselining, diagnostic tools and intuitive dashboards — to collate and analyze payments data across legacy systems without impacting performance. The platform enables proactive detection and rapid remediation of incidents, helping the bank meet service‑level objectives, improve intraday liquidity and expand monitoring to fraud and high‑value flows, which together boost service quality and customer loyalty.